Average Reviews:
(More customer reviews)I ordered 2 carafes about a month before Thanksgiving with the intention of using them at my Thanksgiving party. About 2 weeks later, I received a huge box with only one carafe inside. I'll review first the carafe and then the seller, Chefs.
The carafe is lovely, sturdy and functional, all you'd ever want in a carafe. I give the carafe 5 stars easily, though I deducted a star for the seller.
My problem came in dealing with Chefs, the seller. When I was shorted a carafe, I called Chefs to explain they'd made an error. No big deal, we all make mistakes. But the CSR did a horrible job in dealing with his company's mistake. At first, he refused to believe me. I asked to speak to his manager. He put me on hold for a good 5 minutes, then told me his manager wasn't available. So, I asked for the manager's voice mail, since the CSR was being difficult. All of a sudden, the CSR believed me and told me he'd ship me another carafe immediately. I finally received it about 3 weeks later and missing the event I'd ordered it for.
The carafe is worth every penny, but I'd really think twice about dealing with the company that sells it.
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